QUESTIONS OR FEEDBACK?

We would love to hear from you!
Send us a message by filling in the form below and we will get back to you as soon as
possible. For your convenience we’ve also answered some of the most frequently
asked questions. Check out our FAQ here.

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questions? get in touch

info@thecrossing.be
+32 486 48 27 84

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FREQUENTLY ASKED QUESTIONS

Some questions are more common than others! Check out our FAQ below.
Still didn’t find what you were looking for?
Send us a message and we’ll get back to you.

Q: Are tickets refundable?

Our tickets are non-refundable in case of cancellation. We do allow tickets to be transferred. Please notice, all tickets are personalized. In case of change, send an email to info@thecrossing.be with all information.

Q: Where can I park when arriving at the castle?

There is a free parking available at Kasteel De Berckt.

Q: Can I charge my electric car at the castle?

Unfortunately there are no chargers for electric cars at Kasteel De Berckt. But you can find public charger within 3 kilometers.

Q: Is this event accessibility for guests with reduced mobility?

Yes, rooms for people with reduced mobility are available.
Please contact info@thecrossing.be to book your room.

Q: What if I have a harder time financially?

As The Crossing we will do our utmost to include everyone at our event. In case you are struggling financially contact us and we will discuss possible solutions together.